Unelo
Support
Effective and last updated：2026-08-28
How can we help?
For anonymous membership, purchases, points, translation quality, privacy requests, or technical issues, email the Unelo support team.
Technical issues
Include your device model, iOS version, app version, approximate issue time, network type, and what you expected to happen.
Membership and points
In Settings, open the Support ID row and include the full ID. The last eight characters shown on the settings page are not sufficient for account lookup.
Privacy and deletion
Use Data Management in the app to clear local History, withdraw third-party AI consent, or delete the anonymous account. Account deletion does not cancel an Apple subscription.
Protect sensitive data
Never email passwords, authentication codes, payment-card details, DeviceCheck tokens, or sensitive translation content. Screenshots should be redacted where possible.